Live / Casino
vido99 sets out its legal position here so you know exactly what governs your account, what rights you hold, and how to act on them. Access to our platform depends on your local law and the eligible regions we serve — read this page before you proceed.
These terms govern every part of your relationship with vido99 — from the moment you create an account to how we handle transactions made through Rocket, Upay, or Bank Transfer. Our policy is written to reflect the realities of operating in regions where access depends on local law, and we do not claim blanket availability across all of Bangladesh or any jurisdiction without qualification. Where a section of this policy refers to transactions or wallet activity, it covers the payment rails we actively support: Rocket, Upay, and Bank Transfer. Any other method not listed here is outside the scope of our current framework and we make no representations about it. We keep this policy current and will notify you of material changes through the contact method on file for your account. If a clause conflicts with local law in your specific region, local law takes precedence to the extent required. You are responsible for knowing whether accessing our platform is permitted where you are. We encourage you to read each section carefully rather than relying solely on summaries, because the full text is what applies.
Transactions processed via Rocket fall within the payment provisions of this policy. Any dispute arising from a Rocket transfer is handled through the account transaction records visible in your wallet history.
Upay activity on your account is subject to the same transaction terms. If an Upay payment is flagged or held, the process for raising a query is set out in the rights section below.
Bank Transfer deposits and withdrawals follow the verification steps shown in your account. Policy terms around processing apply once the transfer is confirmed on our side.
Not every situation falls under this policy in the same way. We distinguish between account access, financial transactions, site content, and third-party services so you know precisely where our obligations begin and where they end. Availability of any feature — including sports markets and casino categories — depends on the eligible regions we serve and the applicable law in your area.
Rules around creating, verifying, suspending, or closing your account are covered in full. This includes identity checks and the eligibility criteria you must meet before your account is active.
All deposits and withdrawals made through Rocket, Upay, or Bank Transfer fall inside this policy. The terms set out how we record, hold, and reconcile those transactions against your account balance.
Game titles, odds displays, promotional notices, and editorial content published on vido99 are covered. We control this content and take responsibility for its accuracy within the limits stated in the policy.
Payment processors, game studios, and external data providers operate under their own terms. Where their services intersect with your account, our policy explains what we are and are not responsible for.
You hold specific rights in relation to the information we hold on your account and how we process it. These are not abstract — each one has a practical step you can take right now. To review your transaction records, open the wallet history section inside your account; every Rocket, Upay, and Bank Transfer entry is logged there with a timestamp and reference number. If your personal details are incorrect — name, contact number, or verified payment method — you can raise a correction request directly through the support channel listed on this page. For broader policy questions, our support route accepts written queries and we will respond with a reference you can track. We do not set a time limit on how long you can hold an account open, but inactive accounts are subject to the retention terms described in the trust section below. Any request to close your account or remove stored details must come from the verified contact on file — this protects you as much as it protects the platform.
Open the wallet history tab in your account to see every transaction, including Rocket, Upay, and Bank Transfer entries. Each entry carries a reference number and date you can cite in any query.
If your registered name, phone number, or linked payment method is wrong, submit a correction request through support. We verify the change against the details used at registration before updating.
Send a written query through the support route on this page. You will receive a response with a reference number so you can follow up if needed. We handle policy questions separately from general account issues.
To close your account and request removal of stored personal details, contact us from your verified contact. We process closure requests in line with our retention obligations set out in the trust section.
If you have a question about this policy — how it applies to your account, a transaction dispute, or a request to correct or remove your details — use one of the contact routes below. We only list channels that are visibly active on vido99. Do not send sensitive information through any route not shown here.
The live chat option is accessible from any page on vido99 once you are signed in. Use it to raise a policy question or report a transaction issue. Keep your account reference ready when you open the chat.
For written policy queries — including correction requests and account closure — use the email address shown in the contact section of your account settings. Email creates a written record for both sides.
The support page inside your signed-in account lists the current contact options and their scope. Check there first if you are unsure which route applies to your question — it is updated when options change.
Holding your account data responsibly is not optional for us — it is the basis on which you trust the platform with your Rocket, Upay, or Bank Transfer details. This section explains the four areas where our handling practices are most relevant to you as an account holder.
We retain account and transaction records for as long as your account is active and for a further period required by applicable law. When you request closure, we delete or anonymise records beyond what retention rules require us to keep.
We use cookies to keep your session active and to remember account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features load on mobile.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you believe your account has been accessed without your permission, use the support route on this page immediately.
To update stored details or request a review of how we handle your data, contact us through the email route listed in the support section above. We respond with a reference and confirm the outcome in writing.
These are the questions we see most often about how this policy works. If yours is not here, the support routes in the section above are the right place to ask.
Access depends on your local law and the eligible regions we serve. If you are in a location where using this platform is not permitted by local law, this policy does not grant you eligibility. Review your local legal position before proceeding.
Open the wallet history section inside your signed-in account. Every deposit and withdrawal through Rocket, Upay, or Bank Transfer is logged with a reference number and date. You can use that reference if you need to raise a query with support.
Yes. Submit a correction request through the email support route shown on this page. We verify the request against the details used at registration before making any change. This applies to your name, contact number, and linked payment method.
When your account is closed, we delete or anonymise records beyond what applicable law requires us to retain. Retention periods vary depending on transaction history and local regulation. We confirm the outcome of your closure request in writing.
Use the email support route listed in the support section of this page. Written queries receive a reference number so you can follow up. For urgent account issues, live chat inside your signed-in account is also available.
Third-party services — including game studios and payment processors — operate under their own terms. Our policy explains where our responsibility begins and ends. For issues originating with a third party, we will direct you to the appropriate contact.