Live / Casino
vido99 collects and uses your personal information only to operate your account, process transactions through Rocket, Upay and Bank Transfer, and keep your session secure. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account, we collect the details you enter — your name, contact information, and payment credentials linked to methods such as Rocket, Upay or Bank Transfer. We also collect technical data your device sends automatically: IP address, browser type, the pages you visit within the platform and session timestamps. This data serves one purpose — running your account accurately and keeping your wallet activity consistent across sports markets and casino categories. We do not sell your personal data to third parties. We share it only where processing your transaction or verifying your identity requires an external party, and only to the extent that task demands. Any third-party service we rely on is bound by data-handling terms aligned with ours. Data we collect is retained for as long as your account remains active and for a period after closure that our compliance obligations require. During that period your records remain accessible through the account area. Whether a specific data right applies to you depends on the laws of your local jurisdiction and the eligible regions we serve — we do not make legal certainty claims that override local regulation.
Our privacy policy applies to everything you do through your vido99 account — logging in, placing activity across sports and casino sections, submitting a payment via Rocket or Upay, and contacting support. It does not extend beyond what our platform directly controls. Third-party sites, external payment processors acting independently, and any linked content outside vido99 operate under their own data policies, which we do not govern.
All data you enter at login, during account registration or within your profile settings is covered. This includes your contact details, password hash and any identity document you submit for verification through the account area.
Payment data associated with Rocket, Upay and Bank Transfer entries in your wallet falls inside this policy. We record transaction references and amounts but do not store full payment credentials beyond what your chosen method requires.
Pages you open inside vido99, game categories you browse, and session activity are logged for platform operation and fraud prevention. This includes browsing the sports section, live casino tables and slot categories.
External links, app stores, or independent payment processors you reach from our platform are not covered here. Check their own policies directly — we cannot make commitments about how they handle your data.
Your account holds the data we have on record for you. To review what is stored, open the account settings page after logging in — your contact details, payment method entries and verification status are visible there. If any detail is incorrect, you can update it directly in the editable fields shown. For changes that require identity re-verification, the account page will prompt the relevant steps. If you want a record of the data we hold beyond what the account view shows, or if you want to raise a question about how a specific piece of your information is used, the right path is our support contact channel. We will respond through the channel you used to reach us. Deletion requests are handled case by case, subject to any retention obligations our compliance process requires — we will explain what can be removed and what must be kept when you write in.
Log in and open account settings. Your name, contact details, linked payment methods and verification status are displayed there. No separate request is needed to view what the account area already shows you.
Edit fields directly in your profile for standard details like email or phone number. If a field is locked because it was used for verification, contact support and explain the correction needed — we will walk through the process with you.
If you are unsure how a particular piece of your data is used — for example, how a Rocket payment reference is stored — send the question through our support route. We will give you a specific answer, not a generic policy reference.
For deletion requests or concerns about retained data after account closure, reach us via the published support contact. We will confirm what applies under our retention obligations and what can be actioned for your account.
Questions about this policy — including how your account data is stored, how your Rocket or Upay payment records are handled, or how to exercise any right described here — should go through the support routes published on vido99. We do not operate privacy contact lines separate from our main support channels. Use the route that works for you; we route privacy questions to the right team from there.
Open the chat widget on vido99 while logged in. State that your question is about your account data or this privacy policy so the agent can route it correctly without delay.
Send your privacy question to the support email address published in the Contact section of the site. Include your account username and a clear description of the data issue or request you are raising.
The Help section accessible from your account menu lists published answers to common data and privacy questions. Check there first — if your question is not answered, escalate through chat or email.
We use cookies to keep your session active across sports and casino sections so you do not have to log back in as you move between them. You can manage cookie preferences through your browser settings. Beyond session cookies, we use analytics cookies to understand which sections are visited most — this data is aggregated and not linked back to your individual account without your specific activity triggering a fraud or compliance review.
Session cookies are necessary for your account to function — switching them off will log you out. Analytics cookies can be blocked in your browser settings without affecting your ability to use your account or process payments via Rocket or Bank Transfer.
Your password is stored as a hash — we do not hold the plain version. When you log in from an unrecognised device, the account flow may ask you to confirm your identity through the steps shown on screen. Report anything suspicious through support immediately.
Account records are kept while your account is active and for a period after closure as our compliance process requires. You can ask through support what specific records are held and the basis for retaining them after closure.
When this policy changes in a material way, we will post a notice on vido99. Continued use of the account after a change is posted means you have acknowledged the updated terms. Check this page periodically to stay current.
These answers cover the privacy questions we hear most from account holders — around what data is stored, how payment records are handled, and what steps are available when you want to review or change your information.
We collect the name, contact details and identity information you enter during account setup. Once active, your account logs transaction references from Rocket, Upay or Bank Transfer entries and your session activity within the platform. We collect only what is needed to run your account.
We store the transaction reference and amount associated with a payment. We do not retain your full Rocket or Upay credentials beyond what the payment method itself passes to us for the transaction. Your wallet PIN and mobile banking password are never stored on our side.
Log in and open the account settings page. Your profile details, linked payment methods and verification records are shown there. If you need information beyond what that view displays, contact support via live chat or email and we will provide what is on record.
You can submit a deletion request through our support channel. We will explain which data can be removed immediately and which must be retained under our compliance obligations. Retention periods depend on the nature of the record and applicable rules for eligible regions.
We share data only where processing your transaction or verifying your identity requires an external party. We do not sell your data. Any third-party processor we use handles your information under terms consistent with this policy and applicable data obligations.
Open account settings and edit the relevant field directly. Some fields locked after verification require you to contact support — explain the correction needed and the agent will confirm the steps. Updates to payment method entries follow the same process through the wallet section.