Live / Casino
These terms set out the rules that apply when you open and use a vido99 account — covering how you access sports markets and casino categories, how your wallet operates across sections, and what we each commit to. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on vido99, you confirm that you have read and accepted these terms in full. They govern every action you take on the platform — placing a sports wager, browsing the casino lobby, moving funds through your wallet, or contacting support. We may update these terms when our services change; we will notify you through your registered account before material changes take effect, and continued use after that notice counts as acceptance. Your account holds a single wallet that works across sports markets and casino categories. Deposits and withdrawals processed through Rocket, Upay, or Bank Transfer are subject to the transaction limits and verification steps shown in your account settings at the time of the transaction. We do not override those limits without updating the terms and notifying you first. Eligibility to use vido99 depends on your local law and the regions we currently serve. If your jurisdiction restricts or prohibits online betting and gaming, these terms do not grant you any right to access the platform, and we may restrict or close accounts that fall outside eligible regions. It is your responsibility to check whether access is lawful where you are before registering.
Rocket transactions follow the limits and verification steps shown in your account at the time of deposit or withdrawal.
Upay transfers are processed subject to the current limits displayed in your wallet settings and any verification your account requires.
Bank Transfer withdrawals are governed by the processing steps and documentation requirements shown in your account at the time of the request.
These terms cover your vido99 account and everything you do through it. They do not extend to third-party services you reach from our platform, and they do not create rights beyond what is stated here. Understanding the boundary helps you know where to direct questions.
Login, registration, identity verification, and session management on vido99 are fully within scope. Any restriction or suspension of access is governed by these terms.
Deposits and withdrawals through Rocket, Upay, and Bank Transfer, plus wallet movements between sports and casino sections, fall under these terms and our published transaction rules.
Sports odds, casino game content from our studio partners, and all lobby material are covered. We control what appears on the platform; these terms explain how you may use it.
Payment processors, mobile wallet providers, and any external site you navigate to from vido99 operate under their own terms. We are not responsible for their policies or conduct.
You have concrete options for managing your account and the information attached to it. If you believe a transaction record is incorrect, you can raise a dispute through the support route in your account dashboard — we will review the record against our system logs and respond in writing. If your personal details change, you can update them directly in the account settings section; some changes, such as a registered mobile number linked to Rocket or Upay, may require identity verification before they take effect. You can request a summary of your account activity at any time by contacting support through the published channel. If you want to close your account, submit the request through account settings or via support; we will process it and confirm closure in writing. Any unsettled balance at the time of closure will be returned through the payment method on your account, subject to the verification steps shown there.
Open the transaction history in your account to check deposits, withdrawals, and wallet movements. Raise a dispute through support if a record does not match what you expect.
Update your name, contact details, or linked payment method in account settings. Changes tied to Rocket or Upay may require a verification step before they are saved.
Contact support through the published channel to request a summary of your account activity. We will provide it in writing within a reasonable time.
Submit a closure request through account settings or support. We confirm closure in writing and return any remaining balance through your verified payment method.
If you have a question about these terms, a transaction dispute, or an account action, use the routes published on the platform. We do not accept policy queries through unofficial channels.
Open the chat widget from any page while signed in to raise a terms or account question directly with the support team.
Send a written query to the support address listed in your account help section. Include your account reference so we can locate your record quickly.
The help centre in your account dashboard covers common terms questions, transaction steps, and account management without needing to contact the team.
We hold account data only for as long as it is needed to operate your account and meet our obligations. When you close your account, we retain records for the period required by applicable rules, then delete them. You can ask us what we hold by contacting support through the published channel.
Your account is protected by the login credentials you set. We do not ask for your password through chat or email. If you suspect unauthorised access, change your password immediately and contact support.
We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through the settings link in the site footer.
Transaction and account records are kept for the period required under applicable rules. After account closure, data is deleted once that retention period ends.
To request a correction to your account data or to ask about how we handle your information, contact support in writing through the published email or chat route.
These questions cover what visitors most often ask when reading the vido99 terms. If your question is not here, contact support through the published route in your account.
Yes. Your vido99 account and wallet cover both sports markets and casino categories under a single set of terms. The same rules on deposits, withdrawals, and account conduct apply regardless of which section you are using at the time.
Access depends on your local law and the eligible regions we serve. If your jurisdiction restricts or prohibits online betting and gaming, these terms do not grant you the right to use the platform. Check your local rules before registering.
Open the transaction history in your account, locate the entry in question, and raise a dispute through the support chat or email route. Include the transaction reference shown in your history so the team can check it against our records.
Any remaining balance at the time of closure is returned through the payment method verified on your account — Rocket, Upay, or Bank Transfer, depending on what is registered. The return is subject to the verification steps shown in your account at that time.
We notify you through your registered account before material changes take effect. Continuing to use vido99 after that notice counts as acceptance of the updated terms. You can always find the current version on this page.
Contact support through the published email address or live chat in your account dashboard. Submit your request in writing with your account reference. We will respond with a summary of the data we hold within a reasonable time.